Mystery shopping Reserach
GRINVERIN provides companies with specific knowledge regarding the expectations and the extent of Customer Satisfaction.
Mystery Shopping programs executed by pro Mystery Shoppers to detect possible defects within the customer related operations and procedures. Provided in a detailed report to improve the level of performance in terms of service provision and customer interaction supported by a special software:SHOPPY
In short, Mystery Shopping is a very reliable tool that helps you find answers to some of your questions…
“Service affects; sales, customer satisfaction & ultimately customer loyalty, and that affects a company’s profits”.