Quality & Customer Satisfaction Research
GRINVERIN provides companies with specific knowledge regarding the expectations and the extent of Customer Satisfaction. Ad-Hoc or barometers studies to model and track customers attitudes. Our experts assist marketers in the implementation of a customer relations management policy
C.E.S.A.R., a comprehensive range of research tools, an indicator-based research at each stage of the customer contact process: Satitude, Expersat, Satisfactor, Satim
Mystery Shopping programs executed by pro Mystery Shoppers to detect possible defects within the customer related operations and procedures. Provided in a detailed reports to improve the level of performance in terms of service provision and customer interaction supported by a special software: SHOPPY